Frequently Asked Questions

What is the status of my order?

Once you have placed your order, we will send you a confirmation email to track the status of your order. When your order is shipped, we will send you another email with the link to track it. You can also track the status of your order from the "order history" section on your account page on the website.

Can I change my order?

We can only change orders that have not been processed for shipping. To make changes to your order, please contact support by submitting your request through the "contact us" form or the live chat box.

Do you accept returns?

RETURNS AND EXCHANGES Yes, we accept returns if the following conditions are met:

  • The item must have been sold on our online store.
  • The item must not have been used in any way.
  • The item must have its original packaging with all tags, etc.
  • The return or exchange request is made within 7 days of delivery. To request a return, please contact support by submitting your request via the "contact us" form or chat box. A member of our support staff will respond as soon as possible.
  • How do I cancel my order? Orders cannot and will not be cancelled after 72 hours unless the wrong item was ordered! If you no longer want your item, please send an email within 72 hours. After that, production begins and we cannot reverse your payment. Please keep this in mind.


How can I track the progress of an order?

Once your order has been shipped, you will receive an email and text notification with the order details. You can track the shipment by clicking the link provided in the email.

Can I change my delivery address after I have placed my order?

If your order has not been shipped yet, we can deliver to a different address per your request. For more information, you can contact us via the "contact us" form.

Is it safe to use my credit/debit card on this website?

We use third-party payment processing services to process all credit/debit card payment transactions. These payment intermediaries are PCI compliant, which is the most stringent level of standard certification that ensures all cardholder data is stored, processed and transmitted securely using industry-standard encryption technology.

For more information, please contact our support staff.